Van Haren Publishing (VHP)  is delighted to be working in conjunction with itSMF Gulf.

All itSMF Gulf Members will receive 15% discount on all VHP titles!!

Please visit our itSMF Bookshop to order these books online www.itsmfbooks.com.

New Titles

Lifecycle Approach Based on ITIL® V3 Suite –   5 Management Guides	Implementing IT Governance A Pocket Guide	IT Service Management Global Best Practices

Best Sellers

Foundations of IT Service Management based on ITIL (Arabic Version)

This global bestseller continues to be valid and helpful for its clear approach to industry processes. A thorough and convenient introduction to the field of IT Service Management and the ITIL V2 approach.

Foundations of IT Service Management based on ITIL V3

The upgrade of the ever popular guide!! This new title looks at Good Practices as described in the ITIL V3 upgrade. Focusing on the Lifecycle approach to Service Management, it details:
Service Strategy, Service Design, Service Operation, Service Transition, Continual Service Improvement and the Functions & Processes.

IT Service Management based on ITIL V3 A Pocket Guide

A pocketbook to the concepts of ITIL V3, designed for managers to give an overall picture of the ITIL V3 upgrade.
This handy pocketbook not only covers the ITIL V3 Service Lifecycle approach, but also describes the ITIL V3 functions and processes!

Frameworks for IT Management

The Leading 22 Frameworks Covered!
This book covers the most important frameworks in use, in a neutral and objective way.
Discussing ITIL amongst others, Frameworks for IT Management is a reliable and consistent reference book and is also available as a pocketbook.

ISO / IEC 20000 An Introduction

Includes the Full ISO 20000 Standard Text!
This new title promotes the awareness and acceptability of ISO20000 as a valid standard for IT Service organizations. It provides a detailed guide for practitioners to the core content of the standard, whilst supporting ISO/IEC 20000 training and certification.