Monday 15th March 2010 @ 10am to 2pm, Abu Dhabi
itSMFGulf Syposium

ISO 2000 – ITIL – COBIT – ENTERPRISE RISK MANAGEMENT – GOVERNANCE – ISO 27000 – IT SECURITY – GREEN IT – IT SERVICE MANAGEMENT  - RISK IT
Building a Service Catalogue
ENTERPRISE ARCHITECTURE -  GOVERNANCE – RISK IT - ISO 27000 – IT SECURITY – GREEN IT – ISO 2000 – COBIT – ENTERPRISE RISK MANAGEMENT  - ITIL

Register Now A combination of theory, illustrated with life results from real projects, and personal enthusiasm is brought to you by itSMF Gulf the only internationally recognized and independent non-profit organization dedicated to Service Management standards, frameworks and best practices.

A PRAGMATIC APPROACH TO BUILD THE SERVICE CATALOGUE
An itSMF Gulf & BCS Middle East Joint Symposium and Showcase

 Who Should Attend?
 • CIOs & CTOs
 • IT Directors and VPs
 • Policy Makers
 • IT Leaders
 • Investors
 • Entrepreneurs
 • Academics
 • Consultants/Auditors
 • Process owners
 • IT Practitioners
 • Managers of:
    o Information Security
    o IT infrastructure
    o Service and support
 
  

 Location
 Mohammed Bin Zayed City
 Injazat Auditorium
 [Download Map]

Interactive workshop including:
- The importance of the service Catalogue!
- Elements needed in building and maintaining a Service Catalogue(s)
- Real life business cases, with appropriate templates and models
- A pragmatic roadmap – activity plan and deliverables

The attendees are invited to bring their own related material for discussion and advice.

Speaker
Marc Meul – An exceptional track record of more than 30 years experience in Service Management. He is recognized during the past few decades for his outstanding achievements in the ITSM and ITIL realms.

Date
Monday 15th March 2010 @ 10am to 2pm
Sponsors & Strategic Partners

itsmfgulf.eventbrite.com         -        www.itsmf-gulf.org