| ISO 2000 – ITIL – COBIT – ENTERPRISE RISK MANAGEMENT – GOVERNANCE – ISO 27000 – IT SECURITY – GREEN IT – IT SERVICE MANAGEMENT - RISK IT |
| Building a Service Catalogue |
| ENTERPRISE ARCHITECTURE - GOVERNANCE – RISK IT - ISO 27000 – IT SECURITY – GREEN IT – ISO 2000 – COBIT – ENTERPRISE RISK MANAGEMENT - ITIL |
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A combination of theory, illustrated with
life results from real projects, and personal enthusiasm is
brought to you by itSMF Gulf the only internationally recognized
and independent non-profit organization dedicated to Service
Management standards, frameworks and best practices. |
A PRAGMATIC APPROACH TO BUILD THE SERVICE CATALOGUE An itSMF Gulf & BCS Middle East Joint Symposium and Showcase |
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Who
Should Attend? • CIOs & CTOs • IT Directors and VPs • Policy Makers • IT Leaders • Investors • Entrepreneurs • Academics • Consultants/Auditors • Process owners • IT Practitioners • Managers of: o Information Security o IT infrastructure o Service and support Location Mohammed Bin Zayed City Injazat Auditorium [Download Map] |
Interactive workshop including: - The importance of the service Catalogue! - Elements needed in building and maintaining a Service Catalogue(s) - Real life business cases, with appropriate templates and models - A pragmatic roadmap – activity plan and deliverables The attendees are invited to bring their own related material for discussion and advice. Speaker Marc Meul – An exceptional track record of more than 30 years experience in Service Management. He is recognized during the past few decades for his outstanding achievements in the ITSM and ITIL realms. Date Monday 15th March 2010 @ 10am to 2pm |
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