||A combination of theory, illustrated with
life results from real projects, and personal enthusiasm is
brought to you by itSMF Gulf the only internationally recognized
and independent non-profit organization dedicated to Service
Management standards, frameworks and best practices.
PRAGMATIC APPROACH TO BUILD THE SERVICE CATALOGUE
An itSMF Gulf & BCS Middle
East Joint Symposium and Showcase
• CIOs & CTOs
• IT Directors and VPs
• Policy Makers
• IT Leaders
• Process owners
• IT Practitioners
• Managers of:
o Information Security
o IT infrastructure
o Service and support
Mohammed Bin Zayed City
|Interactive workshop including:
- The importance of the service Catalogue!
- Elements needed in building and
maintaining a Service Catalogue(s)
Real life business cases, with appropriate templates and models
- A pragmatic roadmap – activity plan and deliverables
The attendees are invited to bring their own related material
for discussion and advice.
Marc Meul – An exceptional track record of more than 30 years
experience in Service Management. He is recognized during the
past few decades for his outstanding achievements in the ITSM
and ITIL realms.
Monday 15th March 2010 @ 10am to 2pm