DUBAI MUNICIPALITY EMBRACE
ITIL™ SERVICE MANAGEMENT BEST PRACTICES Monday, Nov 26, 2007
As part of ACE Project, Dubai Municipality – Information Technology
Department - will be upgrading the service desk function and introducing
the best practice Incident Management Process as described by the
IT-Infrastructure Library (ITIL™).
ARABIAN CENTER OF
EXCELLENCE (ACE) PROJECT IN DUBAI MUNICIPALITY Tuesday, Dec 4, 2007 The IT Department is now in the process of implementing a new
project that is based on the IT-Infrastructure Library (ITIL™). This
will ensure that best practices implemented across the organization.