|
To download presentations please click on the [Download] link beside each topic.
ITIL/ITSM Executive Overview
Agenda
- 10:00 WELCOME AND OPENING ADDRESS
Feras Abou Shackra, itSMF Gulf, Executive
Committee
- 10:30 AN EXECUTIVE OVERVIEW
[Download]
itSMF Gulf, President
An executive overview on ITIL/ITSM to develop a high
level understanding of the ITIL process model and
how the processes interrelate. Highlights of the
program include reviewing what others have done to
assess their organizational needs, promote ITIL
adoption within their sectors, realize a competitive
business advantage, and links to business growth and
profitability.
- 11:30 COFEE BREAK
- 12:00 THE WAY FORWARD - ITIL V3
[Download]
Nasser El Hout, Associate
A brief on ITIL with discussions over what it is and
what are its main features. An introduction to the
central publications within ITIL and the business
reasons for adopting this approach. Introducing ITIL
V3 and the enhancements made.
- 12:45 AN IMPLEMENTATION ROADMAP
[Download]
PJ Corum, Managing Director, Quality Assurance
Institute
A high level implementation road map for ITIL V3.
There are many key implementation differences to
consider between this model and V2. A highlight of
the major differences and how you can successfully
position your organisation for success.
- 13:30 NETWORKING LUNCH
Location:
Hilton Hotel
Abu Dhabi, UAE
ADTEK Conference
Time:
Nov 18, 2007, from 9am to 2 pm.
Registration:
Please e-mail your confirmation to
info@itsmf-gulf.org
Note: Content provided by
third party maybe protected and the use of this content is at your sole risk.
|