The Gulf Chapter of IT Service Management Forum (itSMF), a global non-profit organisation, the only internationally recognized and fully independent organisation dedicated to IT Service Management, today introduced the first Arabic IT service management books.


The two books, 'Introduction to ITIL' and 'Foundations of IT Service Management' are the official publications of itSMF and training books for the IT Infrastructure Library (ITIL) Foundation Certification.

ITIL is a customizable framework outlining worldwide accepted best practices for IT Service Management. It offers a common framework for all activities of the IT department as part of the provision of services, based on the IT infrastructure. The books introduced today describe how IT Service processes can be optimized as well as improve the coordination between these processes in an organisation.

Commenting on the launch, Dr. Abdullah Abonamah, President of the itSMF Gulf Chapter and Professor and Director of Institute of Technological Innovation at Zayed University, said, 'Organisations in the region are becoming increasingly dependent on IT for their business. The aim of launching the two books in Arabic version is to help local companies in the region reduce IT service costs, improve IT service quality and promote IT service productivity by providing standards, guidance and improved use of skills and experience. '

These two books, published by Van Haren Publishing and will be available online for purchase at www.itsmfbooks.com, have been translated by the IT Service Management professionals at Zayed University and CA. They have also been reviewed by service management experts at a large UAE organisation.

itSMF Gulf Chapter, initiated by Zayed University and CA, was officially established in June 2006 with the support of 8 other founding members including ADWEA, Almoayed Group, CNS, Emirates Airlines, Emirates Bank, Etisalat, Injazat Data Systems, Interic Systems. Covering UAE, Kuwait, Bahrain, Qatar and Oman, the chapter now has over 60 members and works closely with organizations and partners throughout the region to develop and promote IT Service Management "best practice" standards and qualifications, including ITIL and ISO/IEC 20000. It also provide an accessible network of industry experts, information sources and events to help members and member organizations address IT service management issues and help them deliver high quality and consistent IT service.