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itSMF Gulf -
Members
Events
Taking ITIL/ITSM from Theory to Reality
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How should a company get started on an ITSM
implementation? And what important factors
need to be taken into consideration to
ensure measurable success?
* Human labour accounts for more than 40% of
the overall service delivery cost.
* 80% of downtime is from people and process
failures.
Organizations today need to properly
leverage industry standards and technology
to achieve more effective, efficient and
economical management of people, processes
and technology. In order to transform ITSM
best practices into reality, IT
professionals and management must take
specific and focused action.
Getting started is not always easy. Attend
our workshop and learn:
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How to train your staff to internalize
ITSM and ITIL practices so they become
second nature
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How to determine your enterprises "pain
points" and gaps between theory and
current reality
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Why you need a "practical process coach"
or mentor to help during implementation
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How to measure the impact of changes and
document lessons learned
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ITIL v3.0 - An update
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Agenda |
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14 MAY 2007 - 10am to 2pm
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Introduction
and status of itSMF Gulf by Dr.
Abdullah Abonamah, President for
itSMF Gulf
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Status update
on ITIL v3.0
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Taking
ITSM/ITIL from Theory to Reality
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Panel discussion with members of the
itSMF Gulf steering committee
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Light lunch
and open discussion with other
members and sponsors
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Location |
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Dubai Media City
Building 1
(The Reuters building)
Ground floor
Offices of Institute for
Technological Innovation (ITI), Zayed
University
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REGISTER |
Please e-mail your confirmation to
info@itsmf-gulf.org
Registration is free for itSMF members and 200 AED for
non-members. |
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