ICT Strategy & Process Mapping
A Quick start session with real case study.
January 31, 2011 - Abu Dhabi

Building a Service Catalogue
itSMF Symposium in Abu Dhabi attracts over 110 members. 

Governments embrace ISO
Abu Dhabi Tourism Authority & Dubai RTA adopt ITIL framework & achieve the ISO 20000 certification.






About itSMF Gulf
The IT Service Management Forum (itSMF) is the only internationally recognized and independent organisation dedicated to IT Service Management. It is a not-for-profit organisation, wholly owned, and principally operated, by its membership.

The itSMF is a major influence on, and contributor to, industry “best practice” and Standards worldwide, working in partnership with a wide range of governmental and standards bodies worldwide.

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Jeddah Executive Series.
20-Apr-2010
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ICT Strategy & Process Mapping
31-Jan-2011
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Release of the Arabic ITIL v3 Foundation Handbook.
01-Apr-2010
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