About The IT Infrastructure Library (ITIL®)

What is ITIL®?

ITIL® is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. The best practice processes promoted in ITIL® support and are supported by, the British Standards Institution's standard for IT service Management (BS15000). OGC and itSMF are working together to scope the content of an update to ITIL® publications, scheduled for 2006.


Why adopt ITIL?

• Provides a criteria for professionalism

  • Commonly accepted; Formal body of knowledge

  • Formal recognition by fellow professionals

  • Subscription to a code of ethics

• Focus on benefits to customer/business via BP. (IT Business Alignment)

  • Provides a starting point not a goal

  • Presents guidelines not regulations

  • Promotes internal direction using a common vision and language

  • Provides decision making metrics

• Cost reduction - based on the standardization of the expensive processes (20/80)

• Managing the infrastructure now in top 3 concerns

• Repeatable processes

• Avoid re-inventing the wheel